My insurance company wants me to do their "Photo App" for an estimate of my vehicle. what do I do after I send in my pictures and have the estimate?
We accept all insurance companies' paperwork and estimates, however, they are used for information purposes only. We do not use it to determine our repair methodology or as an accurate way to determine the actual cost of repairs. Cars are getting complicated and the cost to repair them is rising. Only after a thorough teardown and blueprint of the repair process along with all needed procedures, is it possible to get close to an actual cost to repair.
The Insurance company says I have to go to “XYZ” shop for repairs but I have always had my car fixed at Ed’s. Do I have to go to the shop they want me too?
You the customer have the right to choose Ed’s as your facility of choice. Although it may be necessary to have that facility prepare an estimate for the insurance company to process your claim, we will work off any preferred shops estimate and negotiate with the insurance company to make sure your vehicle is repaired correctly. Call us and we can tell you which insurance companies require estimates by their preferred shops.
The insurance company says Ed’s in not on their list, what does that mean?
We participate in many insurance company programs. There are so many different insurance companies that it would be impossible to participate in all of them. We work well with all insurance companies whether we participate in their program or not.
The insurance company said that they only warranty repairs only performed at preferred shops.
Ed's offers a lifetime warranty for Quality, Corrosion, and Workmanship. Quality and Workmanship is not driven by the insurance company. Warranties are driven by the facility performing the repairs to your vehicle not the insurance companies.
The insurance company put aftermarket “AM” parts on the estimate to my car. Do I have to accept them?
This is a good question. If this is your insurance company you may want to review your policy. A lot of insurance companies do have the verbiage written into policies that allow them to use alternative parts vehicle to be repaired with aftermarket parts. Our attention to detail and quality is second to none and typically when we attempt to use AM parts we are able to reject them due to fit and quality issues. Most insurance companies will honor OEM parts if the AM parts are proven to be substandard.
If you are a claimant on a claim, you have the right to request OEM parts for the repairs on your vehicle. This may include used parts and reconditioned parts that are avail.